Call Center Analyst

Remote

Full Time

Mid Level

KEY RESPONSIBILITIES:

1. Provides technical support and details on all work performed in the ticketing and tracking
system
2. Sources solutions using a curated knowledge base and other resources
3. Performs hardware and software diagnostics and repairs
4. Supports classroom instructional technology and equipment
5. Coordinates the resolution of technical issues using available resources
6. Maintains asset and inventory management.
7. Supports required events and conferences
8. Provides back-up support for other team members

Required Qualifications

Educational Requirements
High School diploma or equivalent

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Call Center Analyst

Required Qualifications

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