Oracle CC&B Functional Lead

At Red Clay, we celebrate our many differences and commonalities. 

We love to challenge ourselves, work as a team, solve complex problems, socialize, grow professionally and personally, achieve and deliver success, travel, learn from one another, and have fun together.  Red Clay’s core values - Achieve excellence together. Embrace and drive change. Invest in relationships. Exceed expectations. And, enjoy the journey! - serve as our common ground and guide us as individuals, teams, and a company. 

Red Clay’s technical and functional consultants serve as critical conduits for delivering game-changing solutions in the utility industry. Our teams install and configure software, advise on various projects, guide utilities employees in adopting and utilizing new systems, and ensure these systems are maximized and maintained.

We are currently looking for experienced CC&B Functional Leads.

Functional Lead Responsibilities

• Own the design and delivery of the billing and rates functional solution to Red Clay clients.
• Map stated client requirements to standard C2M business processes forming the basis of subsequent billing and rates process-based discussions.
• Conduct business process workshops to intimately understand existing client billing and rates processes, determine future state goals, and identify gaps.
• Provide solution options, knowledge- and experience-based recommendations and projected impacts to address billing and rates business process gaps.
• Document future-state business process definitions required configuration and functional designs for necessary extension development.
• Implement and unit and string test necessary configuration.
• Support functional and system and integration testing and training activities related to their respective functional area of expertise.
• Execute and enforce the project issue and risk identification, troubleshooting, decision-making, mitigation, and escalation processes to ensure quick and effective problem resolution.
• Execute and enforce environment management discipline ensuring efficient management of billing and rates configuration.
• Support go-live and deployment activities associated with billing and rates functionality and processes.

Education and Qualifications

• 3 + years overall relevant experience, including five years in consulting or services
• Utility industry experience
• Strong knowledge of Oracle Utilities Customer Care and Billing (CC&B) including:
  • Functional Configuration, and workshop facilitation
  • Expertise in one or more of the following areas:
    • Credit Collections
    • Finance
    • Sales & marketing
    • Billing, Payment, Rates
• In-depth knowledge of meter-to-cash flow and billing
• CC&B functional lead experience with at least two utilities implementations
• Successful full life-cycle implementation experience
• Strong knowledge of SQL
• A bachelor’s degree or its equivalent in computer science, computer engineering, information technology, or a closely related technical field.

Minimum Skills and Specifications

• Ability to travel as needed, post COVID, to project city
• Proven organizational skills
• Ability to operate with ambiguity and limited information
• Sound business and technical acumen
• Focused and versatile team player comfortable operating under pressure
• Ability to facilitate collaboration on creative alternatives to project challenges with subject matter experts
• Strong sense of task ownership and self-motivation
• Solid interpersonal skills, good work ethic, self-starter
• Exceptional written and verbal communication skills
• Problem solver, ability to troubleshoot and break down complex issues into an actionable progression of tasks

Additional Preferred Qualifications

• Knowledge of XML, Groovy, and SaaS
• CC&B implementation specialist certification
• Other Oracle Certifications
• Knowledge of Oracle Utilities Customer to Meter (C2M)
• Knowledge of other CIS or billing products in the market

Only qualified candidates will elicit a response. 

Red Clay Consulting LLC is an Equal Opportunity Employer and Prohibits Discrimination and harassment of any kind. Red Clay is committed to the equal employment opportunity for all candidates and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Red Clay are based on business needs, job requirements and individual qualifications, without regard to race, ethnicity, color, religion, national origin, sex, age, physical, mental or sensory disability, sexual orientation, gender, pregnancy, marital, civil union or domestic partnership status, past or present military service, genetic information, or any other status protected by the laws or regulations in the locations where we operate.